Privacy Policy
Effective Date:06/01/2023
Last Updated: 04/02/2025
Introduction
SF City Limo, SF City & Napa Valley Limo Service, (“we,” “us,” or “our”) values your privacy and is committed to protecting your Personally Identifiable Information (PII). This Privacy Policy explains how we collect, use, protect, and handle your PII when you visit our website, use our services, or interact with us online.
Information We Collect
We collect information from you when you:
- Register on our website
- Subscribe to our newsletter
- Book a service
- Fill out a form or enter information on our site
The types of PII we may collect include:
- Name
- Email address
- Phone number
- Payment details (processed securely by third-party gateways). We use Stripe as our main credit card processors. We also use PayPal for some clients (with prior approval).
- Any other information you voluntarily provide to us
How We Use Your Information
We may use the information we collect from you in the following ways:
- To improve our website and services
- To process transactions securely
- To personalize your experience
- To provide customer support
- To administer contests, promotions, or surveys
- To send periodic emails regarding your order or other products and services
How We Protect Your Information
Your personal information is stored in secure networks and is accessible only to a limited number of authorized personnel. All sensitive data, including credit card information, is encrypted using Secure Socket Layer (SSL) technology. We perform regular malware scans and maintain strict security protocols to protect your data.
All transactions are securely processed through our third-party payment gateway, Stripe, and no credit card details are stored on our servers. Once a credit card is submitted, our staff does NOT have access to your full credit card information. As a PCI-compliant company, staff can ONLY view the last four digits of the card, along with the cardholder’s name and billing address.
Use of Cookies
Yes, we use cookies to enhance your browsing experience. Cookies help us:
- Understand and save user preferences for future visits
- Track advertisements
- Analyze site traffic and interactions for better service
You can adjust your browser settings to disable cookies, but this may affect certain functionalities of our website.
Third-Party Disclosure
We do NOT sell, trade, or transfer your PII to outside parties without advance notice, except for website hosting partners and other trusted parties who assist us in operating our website or servicing you, as long as they agree to keep this information confidential. We may also disclose information when required by law or to protect our rights, property, or safety.
Third-Party Links
Occasionally, we may offer third-party products or services on our website. These third-party sites have independent privacy policies, and we are not responsible for their content or activities.
Google Advertising and Analytics
We use Google AdSense and Google Analytics, which may use cookies to track user behavior and display targeted ads. Users can opt out by visiting Google’s Ad Settings or the Network Advertising Initiative Opt-Out page.
California Online Privacy Protection Act (CalOPPA)
As required by CalOPPA, we agree to the following:
- Users can visit our site anonymously
- We provide a conspicuous Privacy Policy link on our homepage
- Users will be notified of privacy policy changes on this page
- Users can change their personal information by logging into their account
Do Not Track Signals
We honor Do Not Track (DNT) signals and do not track, plant cookies, or use advertising when a DNT browser mechanism is in place.
Children’s Online Privacy Protection Act (COPPA)
We do NOT knowingly collect personal information from children under 13 years old.
Fair Information Practices
In case of a data breach, we will notify users via email within 7 business days. We uphold the Individual Redress Principle, allowing individuals to pursue enforceable rights against data collectors who fail to comply with the law.
CAN-SPAM Act Compliance
We collect your email address to:
- Send service updates and transaction-related communications
- Respond to inquiries and requests
- Provide promotional offers and newsletters
To unsubscribe from emails, follow the instructions at the bottom of each email or contact us at info@SFCityLimo.com.
Messaging Terms
- SMS opt-in or phone numbers for the purpose of SMS are not shared with any third parties or affiliate companies for marketing purposes.
- The types of SMS communications a customer might receive. This must include examples like: Customers and Guests: Updates regarding orders, trip status updates, feedback surveys, trip agreement link, or other relevant information.
- Job Applicants: Information about application status, onboarding materials, or other employment-related updates.
- Messaging frequency may vary.
- Message and data rates may apply.
- To opt out at any time, text
- For assistance, text HELP or visit our website.
Contact Information
If you have any questions about this Privacy Policy, please contact us:
SF City Limo
Email: info@SFCityLimo.com.
Phone: +1(650) 676-9693
Website: https://SFCityLimo.com
By using our site and services, you consent to this Privacy Policy.